Bristol & Sussex will accept returns on unused and unopened products within 14 days from delivery date. Shipping costs on either end are not refunded. Any sale items are considered final sale.
Due to health considerations, all opened and used items cannot be returned or exchanged.
Damaged and/or defective products and losses are dealt with on a case by case basis. Please save your package and contact us immediately. Bristol & Sussex will make every effort that you are happy with your purchase. It is the buyer’s responsibility to send back the damaged or defective product to receive a refund. Shipping charges of the incoming damaged item will be reimbursed once received.
For damaged items they must be reported to us via the contact page within 48 hours of delivery to be eligible for a refund.
Bristol & Sussex products purchased through any other retail or online location cannot be returned through bristolsussex.com
"Starter Kits" purchased via our website within 14 days are eligible for a full refund once the products are returned. Please allow 30 days for refund.